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Stop-Think-Lead

Management

ISBN:

978-1-959142-95-9

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Stop-Think-Lead

Managing Crucial Situations

Gary Rhoads, PhD David Whitlark, PhD

This resource provides the framework to help students handle management situations that provoke a strong and negative emotional response. Students will learn specific skills, tactics, and attitudes to manage critical situations at work and home. The tactics are framed in a way that makes them memorable, entertaining, and useful. The ultimate skill is the art of tact: making a point without making an enemy by learning to Stop-Think-Lead.

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Course Objective

This resource equips students with memorable and entertaining skills to effectively manage emotionally charged management situations, emphasizing the art of tact through the principle of Stop-Think-Lead.

Table of Contents

Foreword Topic 1: Stop-Think-Lead Topic 2: How to Stop Topic 3: Survive with Red Tactics Topic 4: Engage with Yellow Tactics Topic 5: Empower with Green Tactics

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