Interpersonal Communication

Communication and Culture

ISBN:

978-1-952023-63-7

Interpersonal Communication

Erin Vannella

"Soft skills" is a misleading name for the hardest conversations people have, and this resource shows students that these skills are learnable. Students build interpersonal communication strategies for the workplace, from listening and verbal and written communication to cooperation and buy-in, decision-making, and problem-solving. They also learn to build trust, manage emotions, give and receive feedback, and stay focused on the goal, including in virtual settings. Real workplace scenarios show students how the skills employers value are sought, measured, and applied, so they leave ready to communicate with confidence in any organization.

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Topic 1: Communications Strategies—Ways of Sharing a Message Topic 2: Listening—Understanding Others First Topic 3: Verbal Communication—Interpersonal Communication in Person Topic 4: Written Communication—Leaving Permanent Messages Topic 5: Cooperation and Collaboration—Getting and Keeping Buy-in Topic 6: Decision-Making—Counseling to Make the Best Choices Topic 7: Problem-Solving—Identifying What Is Broken and How to Fix It Topic 8: This Isn’t about You—Removing Yourself from the Picture Topic 9: Trust—Creating an Environment Where Communication Can Happen Topic 10: Handling Feelings—Managing Emotional Investment Topic 11: Feedback—Giving and Receiving Criticism Topic 12: Staying the Course—Maintaining Focus on the Goal

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