Initially the famous Shingo Prize focused on tools and systems, and how those tools and systems drive results. The Prize was given out based on these results. But unfortunately, when far too many award-winning companies reverted back to their old ways. The Institute realized there was a big piece missing in this earlier definition of enterprise excellence. We needed principles that pointed towards sustainability.
From these insights the Shingo Model™ was born.
Respect Every Individual
Lead with Humility
Embrace Scientific Thinking
Focus on Process
Assure Quality at the Source
Flow & Pull Value
Create Constancy of Purpose
Create Value for the Customer
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